Refund Policy

1. General Policy

At Mike's Tickets, Inc, all sales are considered final at the time of purchase. Because live events are time-sensitive and tickets are sourced in the secondary market, we are unable to accept returns or offer exchanges for buyer's remorse or change of plans. However, we recognize that circumstances beyond your control may arise, and we have established the following policy to address specific situations fairly.

2. Cancelled Events

If an event is officially cancelled by the organizer, venue, or artist and no reschedule date is announced, customers who purchased tickets through Mike's Tickets, Inc will receive a full refund of the purchase price, including all service fees. Refunds for cancelled events will be processed automatically to the original payment method within 7–14 business days of the official cancellation announcement.

3. Postponed or Rescheduled Events

If an event is postponed or rescheduled:

• Your tickets will remain valid for the rescheduled date in most cases
• We will notify you via email of the new event details
• If you are unable to attend the rescheduled date, you may submit a refund request within 30 days of the rescheduled date announcement
• Refund eligibility for rescheduled events is subject to review and is not guaranteed

4. Invalid Tickets

If you receive tickets that are proven invalid, duplicate, or fraudulent as a direct result of an error on our part, we will make every reasonable effort to replace your tickets with comparable alternatives at no additional cost. If replacement tickets are not available, you will receive a full refund of the purchase price and all applicable fees. Claims of invalid tickets must be reported to our team no later than 24 hours after the event was scheduled to take place.

5. Eligible Refund Timeframe

Refund requests that fall within our eligible criteria must be submitted within thirty (30) days of the original purchase date, or within thirty (30) days of an official event cancellation announcement, whichever is later. Requests submitted outside of this window will not be considered. All refund requests are subject to review by our team before processing.

6. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of plans, inability to attend, or buyer's remorse
• Tickets lost, stolen, or accidentally deleted after delivery
• Failure to bring valid identification required for entry by the venue
• Denial of entry due to customer conduct or venue rules
• Partial event attendance (e.g. arriving late or leaving early)
• Inclement weather unless the event is officially cancelled
• Requests submitted after the 30-day eligible window has expired

7. How to Request a Refund

To submit a refund request, please contact our support team using one of the following methods:

Our team will acknowledge your request within 2–4 business hours and provide a decision within 5–7 business days. Approved refunds are processed to the original payment method and may take an additional 5–10 business days to appear depending on your financial institution.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The policy in effect at the time of your purchase will govern your transaction. Updates will be posted on this page with a revised effective date.